Customer Service Manager Jobs
Customer Support and Quality Improvement Manager

Customer Service Manager Jobs

Transportation Security Officer | Cover Letter Airport | Sample Resume Airport

Customer Service Manager Jobs
Customer Support and Quality Improvement Manager - he/she assists the Federal Security Director of the airport in managing and assuring attainment of quantitative and qualitative customer satisfaction.




Duties and Responsibilities


The incumbent serves as a Customer Support and Quality Improvement Manager for the Transportation Security Administration at a large Category X or I sized U. S. airport. As such, he/she assists the Federal Security Director (FSD) of the airport in managing and assuring attainment of quantitative and qualitative customer satisfaction goals - Customer Service Manager Jobs


Serves as a liaison between the FSD and concerned parties at the airport, i.e., the traveling public, air carriers, on-site vendors/retailers, and various groups and representatives from the aviation industry on customer support and quality improvement matters.


Designs and conducts complex studies, and surveys aimed at improving customer support programs and operating policies and procedures. Analyzes data for process improvement opportunities; identification of performance measures; and resource allocations - Customer Service Manager Jobs


Implements highly-visible, national-level customer support programs and quality improvement action plans and continuously evaluates them against established performance baseline measurements. Effectively manages customer concerns and resolves issues or complaints in a timely fashion. Collects, maintains, and creates reports utilizing data and survey information. Provides overall technical and administrative direction to the FSD’s staff on customer support and quality improvement matters.


Key Skills


  • Skill in performing quantitative and qualitative data analyses in order to measure customer support outreach efforts, customer satisfaction, and marketing approaches.

  • Skill in reviewing and analyzing data in order to identify problem areas and provide recommendations and/or solutions.

  • Demonstrated ability to communicate effectively to respond to stakeholders, Congress, Government and industry executives, the media, special interest groups, and the general public to explain and defend complex and potentially controversial and sensitive issues.

  • Ability to manage a diverse workforce and lead others, including planning and assigning work, improving and controlling performance, selection employees, and promoting EEO, human relations, and employee participation - Customer Support and Quality Improvement Manager



Customer Support Service Position Openings


  • Aerotec Customer Service Jobs
  • Aerotek is a leader in the recruiting and staffing industry. With nearly three decades in the recruiting and staffing industry, we have developed the knowledge and skills to deliver the perfect fit between a candidate and an employer. Aerotek was founded in 1983 to service the recruiting and staffing needs for the aerospace and defense industry. Due to Aerotek’s rapid growth and success, we’ve continued to expand our services to provide recruiting and staffing to many industries focusing on technical, professional and industrial staffing.


  • Customer Service Representatives
  • Employment of customer service representatives is expected to grow 15 percent from 2010 to 2020, about as fast as the average for all occupations. Employment will increase as consumers continue to demand products and services that require customer support. According to The Bureau of Labor Statistics of the U.S. Department of Labor.


  • Thingamajob and Allegis Group
  • Allegis Group is the largest privately owned staffing company in the world. Via Thingamajob, Allegis Group leverages the power of the web to reach and provide clients with highly skilled technical and administrative professionals, while discovering and meeting the desires of professionals who are ready to work. We offer a wide spectrum of job opportunities and employment services from each of Allegis Group's diverse family of staffing company's including TEKsystems and Aerotek. Thingamajob searches for jobs for our account members using the power of thousands of employees in nearly 300 offices.


  • Thingamajob and Allegis Group
  • Ranked #1 in the industry by IT Services Business Report for ten consecutive years, TEKsystems is a flagship company of Allegis Group, a $5.6 billion enterprise with positive annual growth since its founding. In a single year, TEKsystems provides over 70,000 technical professionals to support critical IT engagements at more than 5,500 client sites, including 82% of the Fortune 500. With 90 offices and over 2,200 recruiters throughout North America and Europe, our reach grants us access to 81% of the technical professional workforce. It also enables us to speak with over 10,000 technical professionals a week and meet with more than 2,600 of them face to face when recruiting top talent.

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